Shipping Policy
At MegaMart, we are committed to delivering your groceries fresh, fast, and reliably. Please read our shipping policy carefully to understand how we handle deliveries across regions.
🚚 Delivery Areas
- We currently deliver to all major cities and towns in Pakistan, including Lahore, Karachi, Islamabad, Faisalabad, and Rawalpindi.
- Delivery to remote areas may take longer or be unavailable. You will be notified at checkout if your location is outside our delivery zone.
🕐 Delivery Timeframes
- Same-Day Delivery: Available in select cities for orders placed before 12:00 PM.
- Standard Delivery: 1–3 working days depending on your location.
- No deliveries are made on Sundays or public holidays.
📦 Delivery Charges
- Orders above Rs. 2,500: Free shipping
- Orders below Rs. 2,500: Flat delivery charge of Rs. 150
- Additional charges may apply for oversized items or remote locations.
🛒 Order Processing
- Orders are processed immediately after payment confirmation (or COD confirmation).
- You will receive an order confirmation via email and SMS with a tracking ID.
- Packaging is done securely to maintain freshness and hygiene, especially for perishable items.
📦 Perishable Goods Policy
- Items such as fruits, vegetables, dairy, and meats are delivered using insulated packaging (where applicable) to preserve freshness.
- We recommend receiving the parcel personally to avoid delays in refrigeration or spoilage.
- Orders with perishable items are delivered via express shipping methods within 24 hours in supported cities.
📍 Tracking Your Order
Once your order is dispatched, you can track its progress using the Track Your Order page. Enter your Order ID or Tracking Code to see real-time updates.
❌ Failed Deliveries
- If you are not available at the time of delivery, our team will attempt a second delivery or contact you directly.
- Orders may be cancelled if the delivery cannot be completed within 3 days after the first attempt.
📞 Need Help?
If you experience any issues with your order, contact us immediately at:
This policy is subject to change based on operational updates or external factors (weather, lockdowns, etc.).
Effective Date: July 28, 2025